Operations Management Consulting

Client Requirements

Our client was in search of a highly experienced specialist to assist in the resolution of a Strategic Operations Management Business Case. This case required an in-depth analysis of the current operations strategies in place, including a thorough review of any associated financial and operational data.

The specialist was expected to develop a comprehensive plan for improvement that would enable the client to maximize their operational efficiency and cost savings.

The Methodology

1) Draw a map of the main product flows and process steps at milestone packaging using data from the case study. Describe these flows in writing and highlight the main operational trade-offs faced at milestone packaging while referring to the order winners and order qualifiers.

Identify specific operational challenges the company is facing and describe how relevant dimensions of the performance (customer satisfaction, economic performance, delivery time relate to these challenges).

2) Calculate the unit fill rate separately for each design type (new amended repeat) and the entire operation, as given by the definition:

Unit fill rate = Total product quantity filled on the time/ total product quantity to be delivered

Present our findings in a table and discuss them in detail, highlighting any problem area revealed by our investigation.

Additionally, to investigate the tardiness ( lateness in days) per category ( use supporting data and make reasonable assumptions as necessary (show the calculations).

3) Highlight two distinct initiatives we would recommend to address the problem with delivery performance (on-time deliveries) while maintaining high operational efficiency. (our argument is supported by evidence from the case and our preceding analysis).

The Outcomes

We presented the report on the Strategic Operations Management Business Case, which includes the three steps identified in the methodology. We have applied extensive research and analysis to provide my client with an in-depth analysis of the case, as well as identifying and addressing the challenges outlined in the brief.

We have provided our insights, findings, and recommendations all in MS Word format, to ensure my client has the necessary information to make informed decisions. I have been meticulous in the approach, with the core focus being to identify the most effective solutions to aid my client in achieving their desired outcomes.


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Ieva Kalve

Ieva Kalve

Associate Consultant

I believe that it is healthy laziness that moves the world and business forward, and I am always ready to help find the most effective and appropriate solutions concerning strategic and change management, as well as various efficiency solutions in office work.

As a practicing consultant in Latvia, I already have 20 years of experience in various fields related to the optimization of organizational management:

  • I can help with advice on implementing the Balanced Scorecard system,
  • I have experience in creating IT and document management system modernization strategies,
  • I am a certified European ergonomist, and therefore we can work together on modern office solutions that both increase work efficiency and create comfortable and health-friendly workplaces.

 

I am constantly updating my knowledge both informally – following everything new in my areas of competence, and also formally: I have master’s degrees in pedagogy, economics, nutrition science, and modeling of sociotechnical systems. In 2021, I was a full-time student again for 1 semester – at the University of Buffalo (USA).

It is this unique “set” that allows me to view various processes, trends, and organizational needs holistically, offering realistic and at the same time modern solutions.

I also share my experience with students of various Latvian universities, I have given lectures in Lithuania, Germany, and Moldova as part of the Erasmus+ program, as well as participated in the international Sail program.

I also like to conduct corporate training.

Antoine

Antoine Hauger

ASSOCIATE CONSULTANT

Antoine is a marketing enthusiast with a deeper understanding of digital marketing.  

Having worked for SMEs and international groups, Antoine has gained deeper online marketing (B2B & B2C) experience in various industries like retail, automotive and software.

Being a Partner and Marketing Manager at a global software vendor in the open source segment enabled Antoine, on the one hand, to consult digital agencies to build up and extend relationships, increasing their client base and improving customer experience. And on the other hand, to build up his global marketing competencies (E-Mail/Social Media/Content/Event).

In his new role as Partner Marketing Manager, Antoine is responsible for the strategic & operative rollout of the partner marketing program to its worldwide partner network of 150+ members.