Course of Operational Excellence

Master Operational Excellence. Apply Lean and Six Sigma to drive continuous improvement, optimize processes, and achieve superior organizational efficiency.
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Founder & Editor-in-Chief, Technics Publications
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Operations Professional, Manufacturing Sector
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Logistics Expansion Director, International Trade & Retail.
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Introduction

This course on Operational Excellence is designed to provide participants with a comprehensive understanding of the principles, methodologies, and tools required to achieve and sustain superior organizational performance. Operational Excellence focuses on delivering customer value through optimized processes, continuous improvement, and effective resource management.

Course Objectives

Upon completion of this course, participants will be able to:

  • Understand the core concepts and benefits of Operational Excellence.
  • Identify key areas for process improvement within their organizations.
  • Apply various Lean and Six Sigma methodologies to enhance efficiency and quality.
  • Develop strategies for fostering a culture of continuous improvement.
  • Measure and monitor operational performance using relevant metrics.

Course Modules

The course is divided into the following modules:

ModuleTopicDuration
1Introduction to Operational Excellence3 hours
2Lean Principles and Tools6 hours
3Six Sigma Methodology6 hours
4Process Mapping and Analysis4 hours
5Performance Measurement and Metrics3 hours
6Change Management and Culture4 hours
7Capstone Project and Implementation8 hours

Target Audience

This course is ideal for professionals in various roles, including:

  • Operations Managers
  • Process Improvement Specialists
  • Project Managers
  • Team Leaders
  • Anyone involved in optimizing business processes and driving organizational efficiency.

Contact Information

For any inquiries regarding the course, please reach out to our team. We look forward to welcoming you to the Course of Operational Excellence. You can also add the course to your calendar:

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Ieva Kalve

Ieva Kalve

Associate Consultant

I believe that it is healthy laziness that moves the world and business forward, and I am always ready to help find the most effective and appropriate solutions concerning strategic and change management, as well as various efficiency solutions in office work.

As a practicing consultant in Latvia, I already have 20 years of experience in various fields related to the optimization of organizational management:

  • I can help with advice on implementing the Balanced Scorecard system,
  • I have experience in creating IT and document management system modernization strategies,
  • I am a certified European ergonomist, and therefore we can work together on modern office solutions that both increase work efficiency and create comfortable and health-friendly workplaces.

 

I am constantly updating my knowledge both informally – following everything new in my areas of competence, and also formally: I have master’s degrees in pedagogy, economics, nutrition science, and modeling of sociotechnical systems. In 2021, I was a full-time student again for 1 semester – at the University of Buffalo (USA).

It is this unique “set” that allows me to view various processes, trends, and organizational needs holistically, offering realistic and at the same time modern solutions.

I also share my experience with students of various Latvian universities, I have given lectures in Lithuania, Germany, and Moldova as part of the Erasmus+ program, as well as participated in the international Sail program.

I also like to conduct corporate training.

Antoine

Antoine Hauger

ASSOCIATE CONSULTANT

Antoine is a marketing enthusiast with a deeper understanding of digital marketing.  

Having worked for SMEs and international groups, Antoine has gained deeper online marketing (B2B & B2C) experience in various industries like retail, automotive and software.

Being a Partner and Marketing Manager at a global software vendor in the open source segment enabled Antoine, on the one hand, to consult digital agencies to build up and extend relationships, increasing their client base and improving customer experience. And on the other hand, to build up his global marketing competencies (E-Mail/Social Media/Content/Event).

In his new role as Partner Marketing Manager, Antoine is responsible for the strategic & operative rollout of the partner marketing program to its worldwide partner network of 150+ members.